This is a fairly common issue at arenas, and we have designed HiSports to work without connectivity during the game. Just remember to always reconnect after the game.
Some arenas have a wireless connection available, others have a public access provided by Shaw or Telus, and some are working towards providing a connection. However there are still arenas today that don't have any sort of wireless connectivity at the ice and worse, there may not even be cell signal available.
First, try to establish some sort of internet connection if at all possible. Some options:
- Use a cellular signal
- Purchase an cellular internet hub
In some arenas, neither cell or wifi connectivity is available at the ice, but you can connect in the lobby. You may need to do some extra preparation in this case.
As long as you complete the pregame online, you can start the game and the rest of the scoresheet is fully functional offline between starting the game and signing the scoresheet. The game will sync when you're back online - please ensure you have the app open.
Prior to going offline, ensure all lineups are received from team officials and verified, otherwise the state of your device may be out of sync if a lineup changes at the last second. Team officials should ensure all changes are completed before a reasonable time prior to the start of game to avoid issues.
Game officials (referees, linesmen) must be entered prior to starting the game, as you would with a paper scoresheet. They must also review the pregame prior to starting the game.
After completing the game, please ensure you reconnect to the internet as soon as possible. The game will not upload until this has been done, which will delay scoresheets being emailed and results and stats being posted.
If all else fails, and you cannot achieve internet connectivity at all, the best option may be to use a paper scoresheet during the game and then enter in the results after the game when possible.
Your league or association may have further policies about how to operate in offline arenas or information for specific arenas.